Customer Service Rep.

What's the Role?

In our Customer Service team we deliver exceptional customer service to our customers; resolving inbound customer queries, offering solutions and building great customer relationships.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

The role involves providing information and technical advice via telephone or e-mail on products and applications, while providing excellent service to our customers, and working with the company's advanced systems.

Hilti is committed to diversity : 127 different nationalities work together every day in our team of over 33,000 employees worldwide.

What do we offer?

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include genuine career advancement (more than 80% of all leadership roles are filled internally).

Whether you're an experienced Customer Service professional or a graduate looking to launch your professional career, we look forward to receiving your application.

What you need is :

• Excellent customer service skills, gained within a face to face or call-centre environment
• MS Office and Internet proficiency with the ability to adapt easily to new IT systems
• Excellent Excel knowledge
• Excellent telephone manner and ability to communicate at all levels
• Hebrew fluent
• English fluent

We have an excellent mix of people and some of our best employees joined us with no experience of the construction industry.