Customer Service Specialist - Part time position

Join a team that is changing millions of lives. Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. Ready to join us? In this role, you will… The main responsibilities of a Customer Success Specialist include the following : Reactively and proactively handle customer situations taking their questions / issues / concerns / complaints to resolution in a timely, patient, tactful and professional manner. Build long-term relationships with customers. Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management. Accurately and thoroughly document information in the company’s database about each contact following defined parameters. Maintain comprehensive knowledge of company processes, procedures and product information / materials as well as basic knowledge in orthodontic / dental concepts. Meet departmental standards for personal and team performance metrics. Perform other duties assigned. Part time position In this role, you’ll need … Bachelor’s degree from a three-year college or university. 2-4 years’ experience in customer service position Fluent Hebrew and English. Strong service-oriented mentality and problem-solving ability. Excellent oral and written communication skills. Strong interpersonal skills, ability to build strong relationships. Efficiency at managing demands including prioritization, responsiveness and keeping others informed. Ability to be a multi-tasker. Confident in a tech environment and comfortable with software. Natural team player who contributes to the business growth with creativity and collaboration. Ability to work autonomously without constant supervision. Willing to work 4 hours daily