Customer Support Operations Manager - Israel

Are you excited to work with innovative security products?

Do you enjoy working with innovative and strategic solutions and to solve complex problems?

Join Akamai Enterprise Security Group

Akamai is changing how organizations protect their data centers and clouds from advanced threats. Our team boasts some of the field's most talented and experienced cybersecurity and data center experts.

Join our prestigious Technical Support Team

You will work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threats - regardless of their infrastructure - on-premise, cloud, or hybrid environment.

Your key responsibilities will include :

• Driving continuous improvement initiatives to reduce resolution times, improving customer satisfaction, and minimizing support backlogs.
• Acting as the primary liaison of Customer Support to Engineering and Product teams.
• Ensuring that issues escalated from support are communicated effectively and prioritized appropriately.
• Using data analysis tools to identify trends, recurring issues, and emerging themes across support tickets.
• Coordinating systemic incident lifecycle from analysis through resolution and final rollout of the solution.
• Advocating for strategic customers, representing their needs and issues to Akamai leadership.

Do what you love

To be successful in this role you will :

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life :

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.