Digital Trust and Safety Analyst with Hebrew (m / f / d)

Allgemeine Angaben

Standort

LV - Riga - RIX

Land

Lettland

Work Style

On Site

Jobbeschreibung

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company? Then join our team and help us to ensure excellent service standards while making a difference in the world!

Your benefits :

Sign in bonus : Kick-start your career with a EUR 2,500 sign in bonus for hires in January.

Competitive Salary : Salary EUR 2,000 gross / month.

Relocation assistance : Relocation assistance and work permit documents issuing assistance.

Comprehensive Training : A fully paid training period will set you up for success.

Health Coverage : Private health insurance after 3 months of probation.

Modern Workspace : Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.

Dynamic Environment : Join a multicultural team with flat hierarchies and a first-name workplace culture.

Well-being Perks : Regular fruit deliveries, free drinks, and a positive working environment.

Employee Discounts : Access exclusive discounts with fitness centers, restaurants, and more.

Team Spirit : Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.

Career Development & Growth Opportunities : Access our Career Academy for ongoing personal and professional growth.

Your responsibilities :

Client Understanding : Back office support only. Taking over general administrative tasks.

Expert Support : Provide online support for specific cases

Business Impact : Play a crucial role in helping achieve the company’s business targets.

Customer Satisfaction : Achieving and ensuring the quality standards.

Your skills :

Language Proficiency : Fluent in Hebrew (written and spoken) and a minimum B2 of English.

Experience : Affinity with back office services.

Problem-Solving Abilities : Strengths in efficiency, accuracy and empathy to resolve challenges.

Professional Approach : A solutions-driven mindset and goal-oriented work approach.

Proficiency in Tools : Excellent computer skills necessary for speed and quality of work.

Eagerness to Learn : Passionate about continuous learning and research.

Eligibility : EU citizenship or Latvian Residence Permit is required.

Join Us and Be the Voice that Drives Success!

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.

About us : TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

#LI-DNI

#IDJob

Zusätzliche Stellenbeschreibung

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company? Then join our team and help us to ensure excellent service standards while making a difference in the world!

Sprache

English

Hebrew

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number

Req_00152413