Head of Product Communications & Storytelling

About Hello Heart:

Hello Heart is on a mission to make heart attacks a thing of the past.

Were an AI company focused exclusively on heart health building a platform that predicts and prevents cardiac events before they happenidentifying risk up to 10 days in advance versus 10 years in traditional clinical models.

This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver $1800 in annual savings per Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.

Were defining how the #1 cause of deathheart diseaseis managed in the AI era. Join us.

About the Role

Hello Heart is building something rare: a platform that predicts cardiac events before they happen at scale with proven clinical outcomes. As our technology evolves our story must evolve with it. This role will help shape how we communicate the full breadth of our visioninternally with customers and across the marketso our narrative reflects the impact were already delivering.

Thats the job.

As Head of Product Communications & Storytelling youll be embedded inside the Product and Technology organization reporting directly to the CPTO. Youll understand what were building at the deepest leveland just as importantly why it matters to customers members partners and the business.

Youll define how Hello Heart communicates its products vision and category across different audiences ensuring every narrative starts with the customer problem and business impact before the technology behind it. Youll translate complex AI clinical science and product innovation into compelling business narratives that resonate with executives enterprise buyers clinicians members partners employees analysts and the market.

This isnt a traditional Product Marketing or Corporate Communications role. Its a strategic role responsible for defining how Hello Heart is understood by customers partners employees and the market.

You wont be handed polished messaging to amplify. Youll be in the room where strategic decisions are made partnering with Product and executive leadership to define not only what Hello Heart builds but how the company its products and its category are understood.

We are not just launching features. We are defining Cardiac AI Prevention as a category. This person will own how that story is communicatedinside the company with customers and partners and publicly in the market.

Responsibilities

• Own how Hello Heart communicates its product vision company narrative and category leadership across every audience and customer touchpoint.
• Serve as the strategic translator between Product & Technology and the rest of the organization ensuring complex innovation is communicated through customer value and business outcomesnot technical capabilities alone.
• Own the company and product narrativefrom strategic positioning and category definition to product launchesensuring the story evolves alongside the company the product and the market.
• Partner deeply with Product Engineering Clinical Data Science and executive leadership to understand not only what is being built but why it matters who it serves and how it should be communicated.
• Shape Hello Hearts category narrative by developing differentiated positioning clear points of view and messaging that influences how the market understands cardiac AI prevention.
• Translate product innovation into audience-specific narratives for executives enterprise buyers health plans employers clinicians members analysts partners employees and the board.
• Influence positioning messaging ICP and go-to-market strategy through customer insights market research competitive intelligence and close partnership with Product leadership.
• Build communication and storytelling standards that enable Product Managers technical teams and cross-functional partners to communicate clearly and consistently across every audience.
• Partner with executive leadership on company-level communications including board presentations executive messaging thought leadership analyst relations industry events and strategic announcements.
• Develop high-impact external assets including launch narratives market positioning customer stories executive presentations thought leadership and strategic communications.
• Equip Sales and Customer Success with messaging stories proof points and strategic narratives that help accelerate enterprise conversations and long-term customer relationships.

Qualifications

• 8 years of experience shaping how B2B technology companies communicate complex products company strategy or category leadership through Product Communications Product Marketing Brand Narrative Strategic Communications Product Strategy or Storytelling.
• Exceptional business storyteller with outstanding writing and communication skills. You naturally start with customer problems business outcomes and audience needs before discussing product features or technical capabilities.
• Demonstrated ability to adapt the same product narrative for different audiencesincluding executives enterprise buyers clinicians partners members analysts employees and technical stakeholders.
• Proven track record of translating complex products into narratives that drove measurable commercial outcomes such as adoption pipeline revenue retention category awareness or market perception.
• Experience shaping strategic positioning messaging ICP definition or market direction through customer and market insightsnot only executing product launches after decisions have been made.
• Experience partnering directly with executive leadership to shape company narrative strategic positioning and market perception.
• Strong editorial judgment and the ability to simplify complexity without losing credibility.
• Experience building repeatable communication systems messaging frameworks storytelling standards and organizational habits adopted across multiple teams.
• Data-driven and customer-obsessed. You combine research customer empathy market insight and business judgment to shape strategy influence decisions and measure impact.
• Comfortable operating in a fast-moving Product organization where the story evolves alongside the product.
• Relentless curiosity about technology science customers and the business problems they are trying to solve.

Hello Heart has a positive diverse and supportive culture - we look for people who are collaborative creative and courageous. Oh and if you want to see some recent evidence of the fun things we do at Hello Heart check out our Instagram page.

Required Experience:

Director

Employment Type : Full Time
Experience: years
Vacancy: 1