BizOps Senior Lead

Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, .org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded ‘best workplace’

Best Workplace and Best-Led Company by Inc. Magazine

“World Changing” by Fast Company

Recognized as a World Changing Idea by Fast Company Magazine

Ranked #1 Home insurance in America

Won best renters and homeowners insurance in America by US News, and others

Best Pet Insurance in America

Rated “Best Overall Pet Insurance” by Better Homes & Gardens

Rated 4.9 ⭐ on the App Store

Among the highest rated apps of all time

What you’re applying for

We're looking for a Business Operations Senior Lead, to drive profitability and growth across our Pet insurance line while leading strategic initiatives that move Lemonade forward.

You'll work as a "mini-COO" for our Pet Company, tackling the biggest business challenges while collaborating on cross-functional projects that take ideas from 0 to 1. This role sits at the intersection of strategy, operations, and execution - where data meets decision-making and where your leadership directly impacts our mission to transform insurance.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

In this role you'll

• Drive profitability and growth strategies for our Pet insurance business as a strategic business partner

• Lead cross-functional initiatives that span Product, Insurance, Finance, and Customer Operations teams

• Take strategic projects from concept to execution, working across multiple stakeholder groups

• Analyze complex business challenges and translate insights into actionable recommendations

• Influence decision-making at the leadership level while building alignment across diverse teams

• Navigate rapidly changing priorities and guide teams through strategic pivots

• Partner with Product, Actuarial, Finance, and Revenue teams to optimize business performance

What you'll need

• 6+ years in management consulting (strategy and operations) or business operations with leadership experience

• Track record of driving impact and influencing decisions across multiple stakeholder groups

• Ability to adapt quickly in a fast-moving environment while maintaining strategic focus

• Strong analytical mindset with experience turning data into business strategy

• Experience leading cross-functional projects and building consensus across diverse teams

• Ready to work in an office environment most days of the week