Support engineer position
Panorama Software • Tel-Aviv
לפני יותר מ-30 ימים
תיאור המשרה
Job requirement are:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Good understanding of computer systems, mobile devices and other tech products.
- Familiarity with remote desktop applications and help desk software
- Additional certification in Microsoft, SQL servers or Client-Server applications is a plus
- Team player
- Fluent English
About the job: Panorama is developing BI products in the last 20 years and was one of the pioneer’s company in the BI business.
The job includes among other:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Our office is located in Tel-Aviv (Ramat Hachayal).