Technical Support and Solution Engineer

RAD’s International Services department is looking for a Technical Support and Solution Engineer to support our products and customers worldwide.

Location

Ramat Hachayal, Tel Aviv. Hybrid option twice/week

Roles & Responsibilities

• Provide both post-sales and pre-sales solution support activities
• Perform staging, demonstration of proof of concepts (PoC), installations, homologation, commissioning, troubleshooting and trainings for partners and customer clients abroad or remotely
• Perform testing of solutions along with troubleshooting techniques to identify and resolve issues
• Perform root cause analysis of issues
• Contribute to knowledge base of the team
• Create documentation for partners and clients
• Provide status and resolution communication to both internal and external stakeholders.

Requirements

• Experience in a technical support role with an equipment vendor, software vendor, or systems integrator for multi-vendor solutions
• Bachelor’s degree in electrical engineering, computer engineering, computer science or equivalent experience
• Technical knowledge and experience with some of the hypervisor technologies and software for building and managing virtualized services, such as:Very good knowledge of VMWare, Linux Systems, KVMKnowledge of cloud management products, deployments, and migrationsOpenStack knowledge is a plus
• Experience with firewall, router, load-balancer, and SD-WAN- bare metal or VNFs
• Understanding of ethernet and IP networks: network design, routing protocols, L2/L3 and network security
• Network testing methodologies including test set usage and automation: Ixia or Spirent.
• Experience with Rest API, Ansible, SNMP, Radius, TACACS+, LDAP
• Experience working with external customers
• Excellent written, verbal and presentation skills in both English & Hebrew
• Great interpersonal skills and ability to gain collaboration of colleagues, partners, and third parties
• Ability to travel abroad when necessary to support customers