Technical Support Engineer- Student Position

Description

Part-time position (suitable for students) for the support team of the company, providing Tier 1-3 support services to customers and business partners of the company in Israel and worldwide.

The team is responsible for supporting company clients.

The role includes:

• Managing incoming calls to the support team mailbox.
• Managing incoming calls to the development team (BUGS).
• Ongoing monitoring, updating, and documenting of the calls.
• Resolving complex issues involving multiple factors and systems.
• Meeting the support team’s goals while satisfying customers, business partners, and sales personnel.
• Escalating complex issues to the support center.
• Providing service to customers in different countries and time zones.
• Close collaboration with the development team, reporting bugs, and consulting to resolve issues.
• Full cooperation with sales personnel.
• Ongoing updates to the support manager regarding the status of the calls.

The position requires 2-3 shifts per week, from Monday to Thursday between 16:00-00:00 and on Fridays between 8:00-16:00. Availability for Friday night shifts is required.

Requirements

• Bachelor's degree student in engineering/computer science/medicine- Must
• High proficiency in English - reading, writing, and speaking- Must
• Basic technical sense.
• Knowledge and experience with Microsoft architectures - AD.
• Windows-based operating systems.
• Basic knowledge of SQL.
• Basic knowledge of networks.
• Service-oriented.
• Good interpersonal communication skills.