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Application Support Analyst IV - Medical Operations

Application Support Analyst IV - Medical Operations

Artech LLCIL
12 לפני ימים
תיאור המשרה

Job Title :  Application Support Analyst IV - Medical Operations

Location : 100% Remote

Salary Range : $60-$65

Introduction

As a Senior Analyst in North America Medical Operations, you will play a pivotal role in supporting our Field Medical teams with Veeva-related inquiries. You will manage technical issues and enhance data architecture, driving efficient solutions. Your contributions will ensure seamless alignment between IT and medical field operations, providing invaluable insights through analytics and BI support. Your work will be integral to advancing our data strategy and supporting the continuous improvement of medical operations.

Required Skills & Qualifications

  • Applicants must be able to work directly for Artech on W2
  • At least 5 years of experience in medical operations or a related field
  • Strong technical project management skills, with experience in data architecture
  • Proficiency in CRM systems and BI analytics tools
  • Excellent communication and interpersonal skills
  • Ability to triage and resolve technical issues efficiently
  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering)

Preferred Skills & Qualifications

  • Experience with Veeva CRM, MS PowerBI, SNOW (ServiceNOW), and JIRA ticketing systems
  • Familiarity with data engineering and technical delivery across platforms
  • Proven ability to lead offshore development teams

    • Day-to-Day Responsibilities

  • Support Field Medical teams with Veeva-related issues, interfacing directly with users
  • Triage technical issues via calls and emails, ensuring timely resolution
  • Conduct calls with Medical Science Liaisons (MSLs) to gain a deeper understanding of challenges
  • Log issues and maintain an organized tracker for efficient monitoring
  • Translate tracker information into reports accessible to external stakeholders
  • Collaborate regularly with IT teams to address ongoing technical concerns
  • Input and manage tickets in SNOW, following up on reported issues
  • Coordinate periodic CRM updates in partnership with Field Medical Excellence
  • Support the requirements gathering and delivery process for data-related projects
  • Guide offshore developers in building solutions for data issues
  • Support Field teams with BI and analytics, providing user interface support
  • Conduct training sessions, both formal and ad hoc, on CRM and BI systems
  • Log training issues and translate feedback into external reports
  • Support additional projects outside the CRM scope, for technical delivery across platforms

    • Company Benefits & Culture

  • Commitment to diversity and inclusion
  • Opportunities for continuous learning and professional development
  • Collaborative and dynamic work environment

    • For immediate consideration please click APPLY

    צור התראת עבודה עבור חיפוש זה

    Analyst • IL