Intern - Support Engineer - SAP User Engagement Services

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

What you'll do

You will be responsible for providing an outstanding technical support experience to our business customers and partners. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with experts, Engineering (Product Groups) or Management to engage subject matter. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and being an excellent communicator and a service oriented professional.

Responsibilities Include

• Take ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system and product issues
• Ability to solve technical problems under pressure and time constraints, and manage customer escalations
• Extensive customer facing activities.
• Develop a deep understanding of the customers’ technical environment
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Help to document best practices in maintaining SAP BTP Portal Services
• Team player, be part of team, take tasks and contribute to the successes of the team.
• Demonstrate high professionalism and technical leadership

What you bring

Meet your team

SAP User Engagement Services group is part of a strategic cloud solution that empowers customers to build holistic Digital Experience Portals. Business sites for employees, customers and partners helps streamline data access and allow users to execute their daily business tasks, easily, securely and from any device.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their career.

SAPBTPEXCareers, #SAPBuildCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.