Talent.com
This job offer is not available in your country.
Head of Account Management

Head of Account Management

EvotymTel Aviv, Israel
20 days ago
Job description

About the Client

Our client is a global fintech company offering payment solutions to businesses of all sizes. By combining innovative technology with a deep understanding of financial infrastructure, the company enables seamless, secure, and scalable payment experiences for clients across diverse industries. With a strong international presence, their products are trusted by hundreds of merchants and financial partners worldwide.

Role Overview

As the  Head of Account Management , you will play a key role in driving client success and ensuring long-term value from the company’s payment products. You will lead a growing team, foster strong relationships with key clients, and implement strategies to increase revenue and operational efficiency across the account management function.

Key Responsibilities

  • Business Process Improvement : Build and optimise internal processes within the account management team, ensuring smooth collaboration with Sales, Operations, Risk, and Compliance.
  • Team Structure and Development : Define team structure, responsibilities, and workflows. Develop internal playbooks and documentation for scalable team growth.
  • Goal Setting and Alignment : Define department goals and KPIs in collaboration with executive leadership, aligned with the overall company strategy.
  • Client Communication : Own strategic client communication, drive retention, satisfaction, and growth (upsell / cross-sell), acting as the main point of contact for key сlients.
  • Performance Analysis : Monitor client activity, transaction volumes, and product usage. Identify risks and opportunities to drive account health and revenue growth.
  • Data-Driven Improvements : Use client data and performance metrics to propose and implement process and product improvements.
  • Reporting and Mentorship : Regularly report on team performance and key initiatives. Hire, train, and mentor account managers to ensure high performance and professional development.
  • Industry Representation : Represent the company at relevant industry events and conferences to maintain visibility and foster new business opportunities.

Requirements

  • Language Skills : Fluent in  English  and  Russian .
  • Experience : Minimum 3+ years in B2B account management within the payments or fintech industry, with experience in a senior or head role. Sales experience is a plus.
  • Leadership : Proven experience in leading and growing teams of 2+ people.
  • Industry Knowledge : Strong knowledge of the PSP business model, client lifecycle management, and typical merchant needs.
  • Cross-Functional Skills : Comfortable working across departments, especially with legal, finance, operations, and compliance teams.
  • Analytical and Organisational Skills : Ability to analyse data and make informed decisions. Strong organisational, planning, and execution skills.
  • Client Relationship Management : Excellent relationship-building and negotiation skills with both SME and enterprise clients.

    • Key Soft Skills

  • Leadership and Team Management : Inspires, guides, and develops team members.
  • Analytical Thinking : Uses data to shape decisions and optimise outcomes.
  • Autonomy and Accountability : Operates independently with a high level of ownership.

    • What We Offer

  • Competitive salary based on experience.
  • Transparent and rewarding bonus structure.
  • Career growth opportunities within a fast-paced fintech company.

    • Apply in just 2 minutes to join a company that’s shaping the future of digital payments — and lead the next chapter of account management success.

    Create a job alert for this search

    Account • Tel Aviv, Israel