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Customer Service Officer
11073 Citibank, N.A. IsraelTel Aviv Israel9 days ago
Job descriptionPrevious relevant experience in the customer service field preferred Proven investigative, analytical and risk management skills Demonstrated ability to present concepts and influence / lead change Consistently demonstrate clear and concise written and verbal communication Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results Ability to work in a fast-paced, dynamic environment Keen attention to details and task prioritization Bachelor's degree / University degree or equivalent experience
The Customer Service Officer 1 is an entry-level position responsible to address external customer issues and provide ongoing customer service support, in coordination with the various departments in the bank.
Responsibilities :
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client queries
- Communicate resolutions to clients, written and verbal
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications :
Education :
Job Family Group : Customer Service
Job Family :
Institutional Customer Service
Time Type : Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and / or contact the recruiter.
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Customer • Tel Aviv Israel