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Role Overview
AccessFintech is looking to hire a student for a part-time NOC / Operations Support position, based at our Ramat Gan office (Stock Exchange area). The role includes rotating shifts, including nights and holidays, supporting live production monitoring outside standard business hours.
Responsibilities
● Actively monitor our microservices-based application using a range of monitoring and logging tools.
● Proactively communicate on service and infrastructure health, impacts, escalations, and other critical analysis.
● Respond to events raised by monitoring tools, working toward restoration of service.
● Act as the first point of contact for support, serving as a hub to escalate and communicate with other technical groups and management.
● Manage incidents and trigger on-call policies as needed.
● Add to and improve documentation associated with monitoring and procedures.
● Provide first-aid and initial troubleshooting on new or recurring issues.
● Work closely with the Development, Operations, and Client Services teams.
● Act as first responder to incidents — driving resolution, communicating with relevant teams, and documenting outcomes.
Requirements
Completed a SQL course, with basic working knowledge of SQL.
● Completed a networking-related course, with basic understanding of networking concepts.
● Good English communication skills (spoken and written) — occasional contact with colleagues abroad.
● Ability to commit to rotating shifts, including nights, weekends, and holidays.
● Strong attention to detail and ability to follow structured procedures and escalation processes.
● Clear, methodical communication — able to document issues and hand over information accurately between shifts.
● Comfortable working independently and staying alert during quiet or overnight shifts.
● Enrolled in a relevant degree (Computer Science, Industrial Engineering & Management, Software Engineering, or Information Systems Engineering) at a college or university in the Central region or Sharon area, with at least 2 years of study remaining.
● Mobile with a car, or able to reach the Ramat Gan Stock Exchange office on foot, scooter, or e-bike (required for night/holiday shifts when public transport isn't running).
Nice to Have
● Prior experience monitoring production systems, applications, or IT infrastructure.
● Familiarity with monitoring or logging tools (e.g. Grafana, Datadog, ELK, or similar).
● Previous experience in a NOC, helpdesk, or technical support environment.
● Coursework or exposure to microservices architecture or distributed systems.
● Experience working in a fast-paced, incident-driven environment.
● Interest in fintech, capital markets, or post-trade operations.
