"Possible Month CTH | No Fees | Do Not Re-Post| Confidential
TMR ID : FTLUO
Role : TrakSYS Support Engineer
Work location : Richmond, VA
Background and Meet and Greet : MANDATORY
Job Description :
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsabilities :
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- Provide Level / Level Support for TrakSYS MES application.
- Monitor system performance and ensure continuous up time.
- Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
- Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
- Troubleshoot TrakSYS integration issues with ERP (, SAP), WMS (, BlueYonder), and PLCs (, KepServer OPC).
- Troubleshoot TrakSYS configurations (, Modules, Services and Workflows) and apply changes.
- Handle incident management and services requests through ticketing tools , ServiceNow.
- Maintain support documentation, change logs, and knowledge base articles.
- Track SLAs, KPIs, and recurring issues for continuous improvement.
- Support scheduled maintenance, upgrades, and deployments.
"""
What are the Mandatory skills and skill proficiencies required for this position?
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Hands on experience on TrakSYS MES (version is a plus).Understanding of TrakSYS architecture and core configurations.Knowledge of C / .Net, JavaScript, HTML and CSS.Knowledge of SQL Server (queries, stored procedures).Knowledge of IIS, Windows Server, and network basics.Strong analytical and problem-solving skills.Good communication skills."""
The following details must accompany your submission :
First Name, Middle name, and Last Name :
City and State :
Open to Relocate?
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Hiring Status :
Brandon Vela - ERM
North America
Tel. : +"