US_East | Manufacturing & Process Engineer_L2

"Possible Month CTH | No Fees | Do Not Re-Post| Confidential

TMR ID : FTLUO

Role : TrakSYS Support Engineer

Work location : Richmond, VA

Background and Meet and Greet : MANDATORY

Job Description :

The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.

Key Responsabilities :

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• Provide Level / Level Support for TrakSYS MES application.
• Monitor system performance and ensure continuous up time.
• Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
• Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
• Troubleshoot TrakSYS integration issues with ERP (, SAP), WMS (, BlueYonder), and PLCs (, KepServer OPC).
• Troubleshoot TrakSYS configurations (, Modules, Services and Workflows) and apply changes.
• Handle incident management and services requests through ticketing tools , ServiceNow.
• Maintain support documentation, change logs, and knowledge base articles.
• Track SLAs, KPIs, and recurring issues for continuous improvement.
• Support scheduled maintenance, upgrades, and deployments.

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What are the Mandatory skills and skill proficiencies required for this position?

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The following details must accompany your submission :

First Name, Middle name, and Last Name :

City and State :

Open to Relocate?

Rate : Availability :

Phone :

Mobile :

Email address :

Visa type :

Visa Expiration Date :

Hiring Status :

Brandon Vela - ERM

North America

Tel. : +"