Sr. Technical Account Manager (Israel), EMEA Startups

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to support some of the most ambitious technology startups in one of the world's most innovative ecosystems? Join our EMEA Startups team in Tel Aviv helping high-growth Israeli companies maximize the value of AWS as they scale globally.

Israel's startup scene produces a disproportionate share of breakthrough technology companies. Founders here build AI-first products, fintech infrastructure, developer platforms, cybersecurity solutions, and data-intensive systems that reach global scale fast. These companies need a cloud partner who understands both the urgency of startup life and the technical rigor required to build systems that hold up at scale.

As a Technical Account Manager (TAM) in AWS Enterprise Support you will serve as the primary technical advisor and voice of the customer for a portfolio of fast-growing Israeli startups. You will play a crucial role in fostering their innovative and transformative work across AI/ML compute (including accelerated and GPU workloads) containers networking storage databases serverless security and more. It's an opportunity to work closely with technical founders and engineering leaders helping them make the right architectural decisions at each stage of their growth journey.

Enterprise support for startups is different from traditional enterprise engagement. It's an evolutionary approach: you start with deep technical guidance during early growth stages then adapt as the company matures and their needs become more strategic. You will help prioritize engineering efforts that tie directly to product launches investor milestones and market validation striking the balance between speed cost control and production readiness that defines the startup context.

As well as spending time working directly with customers you'll get time to sharpen the saw and keep your skills fresh. AWS has more than 200 services across a wide range of categories and it's important that we help startups take advantage of the right ones at the right time. You will act as a customer advocate with our product teams to make sure we are building the right products and features for the startups you work with. This role also provides opportunities to share your knowledge more broadly by working on technical content presenting at events and contributing to the wider TAM and startup community.

Key Responsibilities

• Act as the primary technical advisor for your startup customers building trusted-advisor relationships with CTOs VP Engineering and founding teams
• Engage across the full customer organization from individual engineers through to C-suite adapting your communication to each audience
• Help accelerate customer growth by crafting strategies that balance startup velocity with Well-Architected best practices across AI/ML compute containers and data infrastructure
• Conduct architecture reviews operational assessments and proactive risk identification. Analyze service events and operational patterns to drive continuous improvement in resilience performance and cost efficiency
• Drive technical discussions with founding teams on architecture trade-offs incident response and risk management as their systems scale
• Uplift customer capabilities by running workshops enablement sessions and brown bag sessions tailored to their technical needs
• Champion and advocate for your customers by connecting their feedback to AWS engineering teams influencing platform evolution and ensuring rapid resolution of concerns
• Collaborate with Solutions Architects Business Developers Professional Services and Account Managers to deliver coordinated customer value
• Develop and share technical content such as blog posts reference architectures and reusable solutions that help startups solve common challenges and reduce time-to-market

Key job responsibilities
- Act as the primary technical advisor for your startup customers, building trusted-advisor relationships with CTOs, VP Engineering, and founding teams
- Engage across the full customer organization, from individual engineers through to C-suite, adapting your communication to each audience
- Help accelerate customer growth by crafting strategies that balance startup velocity with Well-Architected best practices across AI/ML, compute, containers, and data infrastructure
- Conduct architecture reviews, operational assessments, and proactive risk identification. Analyze service events and operational patterns to drive continuous improvement in resilience, performance, and cost efficiency
- Drive technical discussions with founding teams on architecture trade-offs, incident response, and risk management as their systems scale
- Uplift customer capabilities by running workshops, enablement sessions, and brown bag sessions tailored to their technical needs
- Champion and advocate for your customers by connecting their feedback to AWS engineering teams, influencing platform evolution, and ensuring rapid resolution of concerns
- Collaborate with Solutions Architects, Business Developers, Professional Services, and Account Managers to deliver coordinated customer value
- Develop and share technical content such as blog posts, reference architectures, and reusable solutions that help startups solve common challenges and reduce time-to-market

A day in the life
See what the team say about their roles:

One morning you're reviewing a customer's inference architecture ahead of a product launch helping them hit latency targets. After lunch you're running a cost deep-dive on a container environment that has grown faster than expected and presenting a right-sizing plan to their CTO. The next day you're on a call with an AWS service team championing a feature request that your customers need. Later in the week you're preparing a strategic business review showing the quantified impact of your recommendations or you're at a customer's Tel Aviv office whiteboarding their disaster recovery strategy before they expand to a second region.

The work is varied technically deep and tied directly to customer business outcomes. You will also contribute to the broader TAM community by mentoring peers developing reusable technical content and sharing patterns across the team.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 10+ years of experience in technical roles involving distributed systems, cloud architecture, software development, infrastructure/platform engineering, Data & Analytics, or AI / ML.
- Experience in a customer-facing technical role such as technical account manager, solutions architect, consultant, or support engineer
- Experience with operational parameters and troubleshooting for a combination of the following: compute, storage, networking, databases, AI/ML, containers, DevOps, big data and analytics, security
- Demonstrated ability to drive technical discussions and communicate effectively with both engineering teams and executive stakeholders
- Experience working in fast-paced environments where priorities shift and ambiguity is the norm
- Fluent in English and Hebrew

PREFERRED QUALIFICATIONS

- Knowledge of distributed systems design and implementation or equivalent
- Knowledge of large scale automation and workflow management or equivalent
- Professional experience with AWS services or equivalent cloud platforms (Azure, GCP)
- Experience with AI/ML workloads including foundation models, inference infrastructure, agentic systems, accelerated compute (GPU, custom silicon), or MLOps
- Background working with startups or high-growth technology companies where you've seen systems scale from early product through to production maturity
- Experience with container orchestration (EKS, ECS, Kubernetes), serverless architectures, and infrastructure as code (Terraform, CloudFormation, CDK)

Our inclusive culture empowers Amazonians to deliver the best results for our customers.