Quality Engineer (Root Cause Analysis)

The Quality Eng. will be responsible for managing customer complaints, improving product quality, and production processes. The role will interface directly with production engineering and customer service to implement solutions on the production line.
Responsibilities:
• Analysis of customer complaint and implantation of the outputs.
• Analysis of customer satisfaction surveys
• Identifying root causes of complaints and implement appropriate corrective/preventive actions.
• Ensuring and improving the quality of production processes in collaboration with production engineering.
• Writing quality specification procedures for products.
• Conducting internal quality audits on production lines.

Job Requirements:
• Bachelor’s degree in quality engineering or CQE from a familiar institution.
• Basic technical background in electronics and mechanics including technical understanding of drawings and procedures.
• At least three years of experience in quality assurance in a manufacturing plant.
• Experience in managing RCA using various methodologies (8D, 5Y, 3A).
• Experience working with customers.
• High-level proficiency in English.
• Willingness to learn and develop in the field of quality.